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FAQs
Please check if you are using the email address you used to purchase the license, and whether it is misspelled.
Additionally, you can use our online tool -
Find My License. With it, you can have all your licenses sent to your email.If you created a MyCommerce account when purchasing a WhaleDown license, then you can log in to your account to manage the subscription model for your orders.
Additionally, you can contact our staff to help you cancel the automatic renewal of your order.
We stand by our 30-day money back guarantee.
All you need to do is contact our staff and provide your order ID or the E-mail address you used to make the purchase.